Who we are
SKN Lab HQ Ltd (Company No. 17058530), 60-62 New Chester Road, New Ferry, Birkenhead, Wirral CH62 5AD. If you have any questions about your data, contact us on 07393 532926 or via Instagram @sknlabhq.
What we collect
When you submit an enquiry, booking or prize draw entry on this site, we collect the details you give us — typically your name, mobile number, email address, the treatment you're interested in, and any message you send. We also record basic technical information such as the page you enquired from.
How we use it
- To respond to your enquiry and arrange your treatment or booking.
- To send appointment confirmations and reminders relating to a booking you've made.
- To send you marketing (offers, new treatments, tips) by email or text — only if you have ticked the marketing opt-in box.
- To run and administer any prize draw you enter.
Our lawful basis
We handle enquiry and booking information on the basis of taking steps at your request and our legitimate interest in running the clinic. We send marketing messages only where you have given us your consent, which you can withdraw at any time.
Sharing your data
We never sell your data. We use trusted software providers (such as our booking and CRM system) to store and process it securely on our behalf, and we only share your details where necessary to provide the service you've asked for or where required by law.
How long we keep it
We keep your details for as long as needed to provide our services and meet our legal obligations, and no longer than necessary. You can ask us to delete your details at any time.
Your rights
Under UK GDPR you have the right to access the personal data we hold about you, to have it corrected or deleted, and to withdraw consent to marketing at any time. To unsubscribe from marketing, use the link in any email or reply STOP to any text. To exercise any other right, contact us using the details above.
Marketing preferences
Ticking the marketing box when you enquire means you're happy to hear from us with offers and updates. You can change your mind whenever you like — just let us know or use the unsubscribe options above.